Privacy Policy
Effective Date: 6th January 2025
Introduction
At LongerStays, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, whether through our website, email communications, or other channels.
1. Information We Collect
We collect and process the following types of information:
- Personal Information: Name, email address, phone number, address, and other details provided during inquiries or bookings.
- Payment Information: Credit card details and billing information for booking purposes.
- Browsing Information: IP address, browser type, operating system, and pages visited on our website.
- Communication Data: Any information shared through emails, contact forms, or customer service channels.
2. How We Use Your Information
We use your information to:
- Facilitate and manage hotel bookings and other related services.
- Communicate with you about your inquiries, bookings, or promotions.
- Personalise your experience and provide tailored recommendations.
- Improve our website, services, and customer support.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Hotel Partners: To confirm and manage your bookings.
- Service Providers: Third-party companies that support our operations, such as payment processors and email service providers.
- Legal Authorities: If required by law or to protect our legal rights.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your personal information. These include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your data if it is inaccurate or incomplete.
- Request deletion of your personal information, subject to legal obligations.
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
7. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective as of the date specified.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@longerstays.co.uk.
Contact LongerStays
If you’d like to learn more about LongerStays or have any questions about finding the perfect accommodation, we’re here to make your long-term stay as seamless and stress-free as possible.